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Blog - Communication skills

"You are not listening to me!"

People long to be heard by others, yet listening in a way that ensures that the speaker feels understood is hard to do and rarely encountered.  Why is that?  The riposte, ‘you are not listening to me!’ often comes when an individual has expressed ne...

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How Clean Language helped Mary

One of the issues Mary wanted to deal with when working with me was that she felt overlooked in meetings and struggled to get across her point of view. In particular she felt very intimidated by some senior men in her organisation, whom I will kindly des...

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