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Blog - Communication

Language of Leaders... is it a dog's life in your team?

According to Neuroscience findings, certain phrases activate the hormone Cortisol in the brain. The team goes into “protect” mode, fearful of speaking up and making a mistake, where it's safer to just do their job and watch the clock.

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How to Have Effective Virtual Conversations

Mastering Virtual Leadership: Maximise the Value of Digital Conversations with Your Team As a leader, engaging in effective and productive conversations with your team is crucial for success. As remote work continues to be the new norm, many leaders are grappling with how to…

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Holding your ground without losing your rag

However senior you are in an organisation there will be times when you find yourself in conversations with others who are critical of you or your staff or want you to make changes you’re unhappy about. These are some of the approaches I discuss with coachees who are facing…

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How to stop a difficult conversation becoming a conflict

We all have to face up to difficult conversations, especially when we’re in roles of leadership and responsibility.  If we take time to think through the situation and prepare for the desired outcome, challenging situations become less stressful and less likely to erupt into…

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Talk to your Team

What is more challenging for you as a manager, talking to a large audience or speaking to an individual in your team about their poor performance? Many people say it's the public speaking gig. But a lot of managers avoid that 1:1 conversation. Do you avoid the 1:1…

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conversational intelligence

Repetition, Misunderstandings and Repetition

"Awareness of, and training on, conversational intelligence can have a dramatic effect on the way our professional interactions turn out." One of the situations leaders frequently face is repeatedly telling stakeholders the same things. Often leaders ascribe this to their…

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