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Blog - Communication

Holding your ground without losing your rag

However senior you are in an organisation there will be times when you find yourself in conversations with others who are critical of you or your staff or want you to make changes you’re unhappy about. These are some of the approaches I discuss with ...

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How to stop a difficult conversation becoming a conflict

We all have to face up to difficult conversations, especially when we’re in roles of leadership and responsibility.  If we take time to think through the situation and prepare for the desired outcome, challenging situations become less stressful and le...

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Talk to your Team

What is more challenging for you as a manager, talking to a large audience or speaking to an individual in your team about their poor performance? Many people say it's the public speaking gig. But a lot of managers avoid that 1:1 conversation. Do you ...

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conversational intelligence

Repetition, Misunderstandings and Repetition

"Awareness of, and training on, conversational intelligence can have a dramatic effect on the way our professional interactions turn out." One of the situations leaders frequently face is repeatedly telling stakeholders the same things. Often leaders a...

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Conversational Intelligence

How to Increase Your Conversational Intelligence as a Leader

How to Increase Your Conversational Intelligence as a Leader As a leader, you set the behavioural tone for your team and for your organisation or business as a whole. Whether consciously or unconsciously, you shape your culture through how you interact...

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