This document aims to give some background into Shirley’s contribution to the idea of responsible conversation, which aims to help people better negotiate for collaborative conversation. Her doctoral study created a realisation of the importance of considering relationship underpinning any collaborative conversation.
Firstly, here is an overview of the study. Secondly, the resultant soft-skills model introduces the importance of intentions within relationships. Finally, the negotiation of the relationship underpinning a conversation is
introduced as the essence of responsible conversation.