We think we know what delegation is but few of us actually do it well, or even at all. Instead of deliberately growing new capability in the people around us, we too often hoard responsibility to protect our turf, or micromanage, or indiscriminately dump tasks. It leads, says Dave Stitt in this compact and sharply observed meditation, to burned out managers, bored or swamped staff, and choke points in teams and organisations. Delving into the anatomy of effective delegation, and offering fresh insights into issues of trust, motivation, communication and accountability, Stitt develops a set of approaches and techniques for empowering and inspiring people around us so that great things can start happening right away, even if it’s not us doing them.

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