Pivotal? Agile? Disruptive? Crisis? Growth?... Whatever word(s) you use to describe 2020, there is no doubt that it is a year that can provide each and every one of us with the greatest insights and learning, both personally and throughout our business.
This resource provides a technique for you to use with your leaders, your teams, your Department and across the whole business. We start by exploring productivity.
But what do we mean by productivity? The most useful definition that we have identified to date:
Productivity is: “Greater economic wealth for every hour we work”
Kamal Ahmed, BBC Economic Editor, BBC News, 20th June 2018
So how important is productivity to you in your business, every day this year, next year….?
To increase productivity, most businesses invest in technology and processes with attention often focussed on the Customer Experience. Many fail to recognise that it is their employee experience who deliver the technology, processes and ultimately their customer experience.
Why Peak Productivity?
Highly successful businesses recognise that it is their people who create their USP. Many will focus on “what their people do,” their tasks and actions. Highly successful businesses focus on “how, their people are at work,” their behaviours, their attitude and wellbeing. *** As a result, these businesses create a high performing, highly Productive Culture that develops staff who retain loyal customers. Both add value to the bottom line results.
A Highly productive Culture?
When the 3 Components that contribute to Peak Productivity are threaded and aligned throughout your business, you have the potential of achieving a Highly Productive Culture.
A Highly Productive Culture is achieved when:
“leaders and managers create an environment
where individuals, teams and the company thrive and grow”
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Business Culture is key because:
Our gift to you, a technique to grow Peak Productivity
To start to grow your own Highly Productive Culture, here’s a technique to grow Peak Productivity. Use this with your leaders, your teams, your Department and across the whole business.
Build a shared understanding. Invite participants to identify the elements for each of the components, for example and in no specific order:
People: behaviours; attitude; commitment; skills and capability; physical health and wellbeing; mental health; knowledge; personal and busines values; life purpose; motivation; engagement; loyalty to business; customer care; family; managers; leaders; employee experience; employee engagement; 2 way communication; working location and environment; diversity; culture ……
Process: vision; strategy; business plan; budget; finance; reporting; induction; training; purchasing; reward and recognition; recruitment; exit interviews; people surveys; customer feedback; complaints management; talent management; personal development; governance; project management; marketing; performance management; grievances, compliance; health and safety; access to workplace; Covid safety; return to work; individual, team and business wide communication channels; annual leave; sick leave; procurement; purchasing; legal; salary progression; payroll; pension; employee benefits; reliable access to and security of business systems…..
Technology: hardware; software; systems architecture and platforms; aps; digital communication; mobile; video; online meetings and conferences …….
Hints and Tips for steps 3 & 4:
Use a collaboration tool that allows participants to anonymously brainstorm their responses to:
“What am I/we doing that is having a positive impact on my/our productivity?”
When all contributions have stopped, collectively reflect and participate to:
“Which topics/themes will have the biggest positive impact on my/our productivity?”
Continuing with your collaboration tool, anonymously brainstorm participant responses to:
What am I/we doing that is having an adverse impact on my/our productivity?
When all contributions have stopped, collectively reflect and respond to:
“What do I/we need to stop doing?”
Need help to facilitate this activity?
Email us for your bespoke, 30 minute free tour of our expertise
CIPD Guidance and exercises aimed at helping line managers support the health, wellbeing and engagement: https://www.cipd.co.uk/knowledge/fundamentals/people/line-manager/business-case-for-people-professionals
Grow your own Highly Productive Culture – for a whistle stop tour watch our video of our recent CIPD event
A culture catalyst, initially trained by PWC, Fiona Anderson has led and successfully embedded significant transformational change. Rooted in the belief that “your people grow your business” Fiona works with clients to Grow your own Highly Productive Culture
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