Are you a professional coach?

Putting customers first

Date:

14/04/2021

Time:

13:00

Place:

Online

Category:

For Coaches

Cost:

£ Free

Hosted by The Institute of Leadership and Management, speaker Shanni Elcock, SME Engagement Lead at Be the Business discusses ‘Putting customers first’.

 

This webinar focuses on helping you define and build a toolkit for using customer insight into your decision making. Shanni will share three key areas to focus on when defining and designing your customer insights strategy and one case study on how Be the Business uses formal and informal channels to listen to customers and react to their needs.

 

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